AI chatbot development company for the USA and Canada
PromotEdge International is an international web, digital marketing and AI company. We build AI chatbots for businesses in the USA, Canada and other markets, for websites and messaging apps, answering from your own content and handing over to a person when they should. Our delivery team is in India.
In short
An AI chatbot answers questions in plain language, day and night. A good one answers from your own pages, policies and product data, says when it does not know, and passes the conversation to your team with the details already collected.
Bots work well for common questions, booking and qualifying leads. They work badly as a wall between customers and people. [CONFIRM: one true chatbot example with a client name, before launch]
Chatbot services we offer
Each bot gets a clear job and a clear route to a person.
Website chatbots
Answers drawn from your own pages and documents, with links to the source.
Lead capture bots
Ask the qualifying questions, then book a call or send the lead to your CRM.
Customer support bots
Order status, returns and common questions, with a hand-off for anything else.
Internal help bots
Answers for staff from your handbooks and process documents.
Messaging apps
The same bot on WhatsApp or other channels your customers use.
English and French
Bots that answer in English and French, for buyers across Canada.
Reporting
What people ask, where the bot failed, and which chats became leads.
How we build a chatbot
[CONFIRM: Benjamin Sardar reads this page and confirms these steps match client work]
Agree the job
We decide what the bot answers, what it never answers, and when it hands over.
Gather the content
Your pages, FAQs and policies become the bot's source, and we fix the gaps we find.
Build and test
We ask it hard, odd and rude questions before any customer sees it.
Launch with a person watching
Early chats are reviewed daily, and the answers improve from what people really ask.
Who we have worked with
- Fine Organics
- Weichai
- Novozymes
- Honest AI
- Dozco
- Sany
Work delivered from India. Results are shared one to one, under NDA.
Tell us what you need
A person reads every message.
Why chatbots annoy customers, and how we avoid it
These are typical situations, not results from a named client.
The bot makes things up
A bot without limits will guess. Ours answer from your content and say when they do not know.
Customers cannot reach a person
Nothing angers people faster. Every bot shows a clear route to your team, and passes on the chat so the customer need not repeat themselves.
The bot hides that it is a bot
California makes it unlawful to use a bot to mislead someone about its artificial identity in order to drive a sale, unless the bot discloses that it is a bot. Ours say so plainly, wherever you sell.
Private data leaks into chats
Check what the AI service does with chat data. OpenAI, for example, says it does not train on business data by default on its business plans and API. We keep personal data to what the job needs, and tell you which services see it.
Questions buyers ask us
Can you add an AI chatbot to my existing website?
Yes. Most bots sit on top of an existing site through a small piece of code, whether the site runs on WordPress, Shopify or custom code. We connect it to your content and, if you want, your CRM or booking tool.
How much does AI chatbot development cost?
We do not publish a price list. The cost depends on how many channels the bot runs on, how much content it draws from and which systems it connects to. AI service fees are separate, and we estimate them before you commit.
How do you keep our data private and secure?
The bot runs on accounts you own, reaches only the content its job needs, and uses AI services you approve. We tell you what each service does with chat data, and keep personal details out of the bot unless the job needs them.
Will the chatbot make things up?
It can, if it is built carelessly. We limit it to your own content, test it with hard questions, and set it to say "I don't know" and hand over in place of guessing.
Can the bot answer in French?
Yes. We can build bots that answer in English and French, which matters for buyers in Quebec and across Canada.
Who does the work?
Benjamin Sardar, our Web Lead, leads chatbot work with Raju Barui, a backend developer. Our delivery team is in India, and we travel to our clients every 3 to 4 months. We are available round the clock, 24x7, as per your location.
Related services
AI automation
Workflows that save staff hours.
AI agents
Software that works through multi-step tasks.
Web design
The site your bot lives on.
Digital marketing
Bring the people the bot will talk to.